Terms & Conditions

The following terms are relevant and apply to all NorthCountry Homes promotions, competitions, and prize draws.

Upon submitting your entry, you agree to the following terms and conditions.

NorthCountry Homes will not accept responsibility for competition or prize draw entries that are submitted incorrectly, or which are not received as a result of any technical malfunction, computer failure or network or server failure of any kind.

We welcome entries from UK residents over the age of 18 who meet the criteria outlined in each individual offer. Upon entry you agree that you meet these terms and conditions.

Entries will not be accepted by third parties and are limited to one per person.

Should there be a breach of these terms and conditions we reserve the right to withdraw your entry and disqualify you.

No cash alternatives/exchanges are offered for the prize. We reserve the right to replace the prize with an alternative prize in any unforeseen circumstances beyond NorthCountry Homes’ control. You will be contacted by a member of the team using your provided contact details to redeem your prize.

To claim a successful win, you will be required to provide photo ID and proof of UK residence, your prize will be delivered within 30 days of claim.  The winner must initiate the prize claim and no intervention will be allowed via a third party.

If for any reason we fail to contact you and have made reasonable attempts, we reserve the right to withdraw your entry.

NorthCountry Homes have no liability and will not be held responsible for any incidents, accidents or deaths which occur as a result of prize redemption. Your statutory rights are not affected.

We reserve the right to terminate, suspend or modify competitions and prize draws at our discretion.

The Company recognises the unique opportunities available through social media and is committed to harnessing these opportunities, where possible, to achieve company objectives.  This policy aims to ensure The Company and its employees build a positive image on social media platforms in a safe, appropriate manner that does not place The Company or employees at risk.

Scope of Policy

This policy deals with the use of all forms of social media, including Facebook, LinkedIn, and all other social networking sites as well as other internet postings, including blogs.  The policy also extends to future developments in internet capability and social media usage.

The terms of this policy apply to the use of social media by all staff, whether for business or personal purposes, whether during office hours or otherwise, and whether using company IT facilities and equipment or privately owned devices.

The policy should be read in conjunction with other employment policies, particularly equality, bullying and harassment, email and internet, data protection and any confidentiality policies in place.  Social media should not be used in any way that breaches any other company policy.

Social Media for Business Purposes

Effective use of social media can positively impact on the on the performance of The Company.  Our success on social media is reliant on the responsible, professional interaction of all our employees across all social media platforms.

The Company has a professional presence across a number of social media platforms and continuously looks to maximise our followers and the impact across these platforms.  Employees are asked to actively support The Company through these mediums.  This may include, but is not limited to, liking, sharing, or commenting on company posts, or creating as directed by your line manager from time to time.

If you are required to speak on behalf of the organisation in a social media environment, you must follow guidelines set by your line manager.  Where employees have been given access to company passwords for social media platforms, they do not have permission to reset or change the passwords.

With regards to recruitment The Company may use internet searches to perform due diligence on candidates in the course of recruitment.  Where this is done, The Company will act in accordance with our data protection and equal opportunities obligations.

Responsible use of Social Media

Whether posting for professional or personal purposes, employees should always be mindful of what they are posting, who can see it, and how it can be linked back to the organisation and work colleagues.

Staff must not use or publish information on any social media site, which has the potential to negatively affect the organisation, its staff, clients, suppliers, vendors, or any other affiliate or stakeholder.  Examples of such behaviour may include:

• Publishing material that is defamatory, abusive, or offensive in relation to any of the parties listed above.
• Publishing any confidential or business-sensitive information about the organisation.
• Publishing material that might have the effect of damaging the reputation or professional standing of the organisation.

In addition, the following are guidelines for using social media responsibly and safely:

• If staff mention or comment on the organisation in social media postings, without prior approval from The Company, they should make it clear that the views expressed are their own and not those of The Company.  In such cases, employees should write in the first person and use a personal email address.
• Staff are personally responsible for what they communicate on social media.  It should be remembered that on-line content is never completely private and may be read by parties it was not originally intended for, including The Company, future employees, or customers.
• Be aware of GDPR and privacy– employees must not share colleagues’ details or pictures without the individual’s permission.  Photographs of company events should not be posted online.  Employees must not provide or use their company password for any personal social media platform.
• Employees must seek prior approval from The Company before giving recommendations or references about employees, former employees, customers, or suppliers on social media sites.  Such a recommendation can give the impression that the recommendation is a reference on behalf of the organisation and should therefore be consistent with company standards.
• Be respectful at all times, in both content and tone of what you say.  Show respect to your audience, your colleagues, our customers business partners, suppliers, and stakeholders.  Do not publish any comments or content relating to the organisation or its employees, which would be seen as unacceptable in the workplace.
• All staff are responsible for protecting our business reputation.  If you see content on a social media platform that disparages or reflects negatively on our organisation or our stakeholders, you should contact your manager.  Do not respond/comment yourself.
• Employees with internet access in the workplace are not permitted to use social media for personal purposes during working hours.

Monitoring

All employees should be aware that The Company regularly monitors the internet and social media to keep abreast of general internet commentary, brand presence and industry/customer perceptions.  the company does not specifically monitor social media sites for employee content; however, employees should not expect privacy in this regard, regardless of whether a personal device has been used.

Policy Compliance

Misuse or abuse of social media can cause significant injury to third parties and can also impact negatively on the credibility of The Company.  The Company therefore takes any misuse or abuse of social media by employees very seriously.  Breach of this policy may result in disciplinary action up to and including dismissal.  Should an employee breach this policy they will be required to fully cooperate with any investigation which may involve removing certain postings or handing over relevant passwords.